INTERSAN
Pricing | Order | Solid Surface Washfountains | Stainless Steel Washfountains
Stainless Steel Lavs | Washtroughs | Faucets | JOBS


PRICING
  • Who do I contact to get pricing?
    If you are an Intersan Representative: contact Intersan at (800) 999-3101.

    If you are a wholesaler you can get pricing through your local Intersan Representative. Go to Customer Support and then Find a Representative to locate your closest representative. If you need assistance please call Intersan’s Customer Service at (800) 999-3101.

    If you are an end-user or a contractor contact your local plumbing wholesaler.


ORDER
  • How do I place an order?
    You can contact your local Intersan Representative. Go to Customer Support and then Find a Representative to locate your closest representative. If you need assistance please call Intersan’s Customer Service at (800) 999-3101.
  • How do I know if my order has already been shipped?
    If you´ve ordered parts before 11 am (Phoenix time), the parts will be shipped the same day. Unit orders are usually shipped within 3 to 5 days after receipt of purchase order.

    Our Customer Service (800-999-3101) can provide you with more detailed information regarding time of shipment, tracking numbers & estimated delivery time.
  • I want to order parts but I don’t know the partnumber.
    You can download parts/lists from our website. Go to Technical Data and then to the appropriate unit. If you need assistance please call Intersan’s Customer Service at (800) 999-3101.


SOLID SURFACE WASHFOUNTAINS
General | Saniwave |Sanifount | Solidwave

GENERAL

SANIWAVE
  • I need to replace a part on my Saniwave washfountain, what´s the correct part/number?
    You can download parts/lists from our website. Go to Technical Data and then to the appropriate unit. If you need assistance please call Intersan’s Customer Service at (800) 999-3101.

  • Where can I find a trouble shooting guide for my Saniwave?
    You can download trouble shooting guides from our website. Go to Technical Data and then to the appropriate unit. If you need assistance please call Intersan’s Customer Service at (800) 999-3101.

  • Where can I find a rough-in or tech sheet for my Saniwave?
    You can download rough-ins and tech sheets from our website. Go to Technical Data and then to the appropriate unit. If you need assistance please call Intersan’s Customer Service at (800) 999-3101.

  • How do I order soap for my unit?
    Intersan makes 3 types of soaps for your unit: Hand lotion, Heavy Duty Soap and Antiseptic Soap. These three soaps all come in 1 liter (33.8 oz) bags. The bags are patented by Intersan and are designed in such a way that they don’t leak when you insert the soap needle. To order soap you should contact your local representative. Go to Customer Support and then Find a Representative to locate your closest representative. If you need assistance please call Intersan’s Customer Service at (800) 999-3101.

  • Can I use other soap than Intersan-Soap on my unit?
    Intersan doesn’t recommend to use other soap. Although some coconut-based soaps work fine with our units, Intersan will void any warranty when other than Intersan-soap is used.

SANIFOUNT
  • Does Intersan have a solution for the harsh water conditions in my area?
    In some areas hard water can corrode the brass valve body. In that case Intersan can provide your Sanifount-unit with a nylon valve body instead. The nylon valve body won’t react with the chemicals and particles in the water and will thus last longer. Using a nylon valve body can avoid costly and regular replacements of valve bodies.

  • Is there a way to make the Sanifount even more vandal-resistant?
    Yes. For those applications where the unit can´t be properly supervised or where vandalism is a serious problem Intersan can offer a retrofit-kit. The retrofit-kit can be used on already installed Sanifount units. The kit is composed of a heavy duty lid and a heavy duty locking mechanism. A stainless steel plate on the bottom of the waterdistribution-shell completes the kit.

  • I need to replace a part on my Sanifount washfountain, what’s the correct partnumber?
    You can download partslists from our website. Go to Technical Data and then to the appropriate unit. If you need assistance please call Intersan’s Customer Service at (800) 999-3101.

  • Where can I find a trouble shooting guide for my Sanifount?
    You can download trouble shooting guides from our website. Go to Technical Data and then to the appropriate unit. If you need assistance please call Intersan’s Customer Service at (800) 999-3101.

  • Where can I find a rough-in or tech sheet for my Sanifount?
    You can download rough-ins and tech sheets from our website. Go to Technical Data and then to the appropriate unit. If you need assistance please call Intersan’s Customer Service at (800) 999-3101.

  • How do I order soap for my unit?
    Intersan makes 3 types of soaps for your unit: Hand lotion, Heavy Duty Soap and Antiseptic Soap. These three soaps all come in 1 liter (33.8 oz) bags. The bags are patented by Intersan and are designed in such a way that they don’t leak when you insert the soap needle. To order soap you should contact your local representative. Go to Customer Support and then Find a Representative to locate your closest representative. If you need assistance please call Intersan’s Customer Service at (800) 999-3101.

  • Can I use other soap than Intersan-Soap on my unit?
    Intersan doesn’t recommend to use other soap. Although some coconut-based soaps work fine with our units, Intersan will void any warranty when other than Intersan-soap is used.

SOLIDWAVE
  • I need to replace a part on my Solidwave washfountain, what´s the correct partnumber?
    You can download parts/lists from our website. Go to Technical Data and then to the appropriate unit. If you need assistance please call Intersan’s Customer Service at (800) 999-3101.

  • Where can I find a trouble shooting guide for my Solidwave?
    You can download trouble shooting guides from our website. Go to Technical Data and then to the appropriate unit. If you need assistance please call Intersan’s Customer Service at (800) 999-3101.

  • Where can I find a rough-in or tech sheet for my Solidwave?
    You can download rough-ins and tech sheets from our website. Go to Technical Data and then to the appropriate unit. If you need assistance please call Intersan’s Customer Service at (800) 999-3101.

  • How do I order soap for my unit?
    Intersan makes 3 types of soaps for your unit: Hand lotion, Heavy Duty Soap and Antiseptic Soap. These three soaps all come in 1 liter (33.8 oz) bags. The bags are patented by Intersan and are designed in such a way that they don’t leak when you insert the soap needle. To order soap you should contact your local representative. Go to Customer Support and then Find a Representative to locate your closest representative. If you need assistance please call Intersan’s Customer Service at (800) 999-3101.

  • Can I use other soap than Intersan-Soap on my unit?
    Intersan doesn’t recommend to use other soap. Although some coconut-based soaps work fine with our units, Intersan will void any warranty when other than Intersan-soap is used.


SANISPRAY STAINLESS STEEL WASHFOUNTAINS
General | Collective Sensor (CSO) | Collective Foot (CF) | Collective Hand (CH) | Individual Sensor (ISO) | Individual Foot (IF) | Individual Hand (IH)

GENERAL
  • How do I know which unit I have?
    Each unit has a model number inside the pedestal. On the inside of the access panel there is a label with the model number. All units shipped after the 1st January, 2003 also have a serial number on the inside of the pedestal. The serial number is on the right side of the access panel on the inside of the pedestal. With this serial number Intersan knows which unit and which vintage of the unit you have. If you need assistance please call Intersan’s Customer Service at (800) 999-3101.

  • How do I clean/maintain the stainless steel ?
    Fingerprint removal
    In a large majority of cases, a soft cloth or sponge, soaked in soapy water will produce perfect results.
    Another easy way of removing them is with a slightly damp microfibre cloth.
    Avoid abrasive products as they will leave scratches. On brushed and polished surfaces, wipe along the polish and not across it.
    Finger marking on the surfaces of stainless steel is more of a problem on new appliances. After only a few weeks of use, fingerprints do not show up as much as when the surface was "brand new".

    More tenacious deposits
    For more stubborn dirt, e.g. grease, a normal cream cleanser will generally do the job.
    Especially in areas with hard water, wipe the surfaces dry and remove the wet cloth or sponge to avoid water marks and limescale.

    Limescale Removal
    If cream cleanser is not enough, treat scale with a 25 % vinegar solution and give it some time to dissolve. Then clean, rinse and wipe dry as usual.

     ATTENTION: AVOID !!
    Disinfectants containing bleach (sodium hypochlorite) can damage stainless steel if concentrates are allowed to be in contact with surfaces for too long. Salt or other cleansers shown as containing chlorides can also cause damage. Always dilute these “sanitizing” products, if used, keeping the contact times to a minimum and ensuring that the surfaces are thoroughly rinsed with clean water afterwards.

    Hard abrasive scourcing powders will leave scratch marks.

    Wire wool pads made of “odinary” steel are totally unsuitable for stainless steel as they will impair the self-healing capability of the stainless steel surfaces.

    Silver dip cleaners may contain chlorides and strong acids are not suitable for stainless steel.

SANISPRAY COLLECTIVE SENSOR UNIT (CSO)
  • I need to replace a part on my washfountain, what´s the correct partnumber?
    You can download partslists from our website. Go to Technical Data and then to the appropriate unit. If you need assistance please call Intersan’s Customer Service at (800) 999-3101.

  • Where can I find a trouble shooting guide for my unit?
    You can download trouble shooting guides from our website. Go to Technical Data and then to the appropriate unit. If you need assistance please call Intersan’s Customer Service at (800) 999-3101.

  • Where can I find a rough-in or tech sheet for my unit?
    You can download rough-ins and tech sheets from our website. Go to Technical Data and then to the appropriate unit. If you need assistance please call Intersan’s Customer Service at (800) 999-3101.

  • My unit doesn’t have a soap dispenser, can I add one even if my unit is already installed?
    Yes. If your sensor-operated collective unit doesn´t have a soap dispenser, you can order a powdered or liquid soap dispenser for your unit seperately. Call Intersan´s Technical Service at (800) 999-3101 for more details.

  • Can I change the liquid soap dispenser to a powdered soap dispenser?
    Yes. You will only need to add a plastic soap tank liner (partnumber = P2852) to your existing soap dispenser and replace the powdered soap mechanisms by liquid soap valves (partnumber = SPVL)

  • I want to replace an existing washfountain by an Intersan CSO but I don’t have a GFCI closeby.
    No problem, Intersan’s CSO-unit is standard battery operated. Each unit comes with a lithium battery pack with a battery life of 3 to 5 years (at 4000 uses per month).

  • Is there a way to hardwire my Intersan CSO-unit?
    Yes. The CSO-unit is available with an integrated transformer. Make sure to have a GFCI closeby.

SANISPRAY COLLECTIVE FOOT UNIT (CF)
  • I need to replace a part on my washfountain, what´s the correct partnumber?
    You can download partslists from our website. Go to Technical Data and then to the appropriate unit. If you need assistance please call Intersan’s Customer Service at (800) 999-3101.

  • Where can I find a trouble shooting guide for my unit?
    You can download trouble shooting guides from our website. Go to Technical Data and then to the appropriate unit. If you need assistance please call Intersan’s Customer Service at (800) 999-3101.

  • Where can I find a rough-in or tech sheet for my unit?
    You can download rough-ins and tech sheets from our website. Go to Technical Data and then to the appropriate unit. If you need assistance please call Intersan’s Customer Service at (800) 999-3101.

  • Can I change the liquid soap dispenser to a powdered soap dispenser?
    Yes. You don’t even have to order a complete new soap dispenser. You only need to take out the liquid soap valves and replace them by powderd soap mechanisms (partnumber = SPM82PD).

  • Can I change the powdered soap dispenser to a liquid soap dispenser?
    Yes. You will only need to add a plastic soap tank liner (partnumber = P2852) to your existing soap dispenser and replace the powdered soap mechanisms by liquid soap valves (partnumber = SPVL).

  • Can I change the powdered or liquid soap dispenser to a soap tray?
    Yes. You will have to change your soap dispenser by a soap tray (partnumber = 81ST).

SANISPRAY COLLECTIVE HAND UNIT (CH)
  • I need to replace a part on my washfountain, what´s the correct partnumber?
    You can download partslists from our website. Go to Technical Data and then to the appropriate unit. If you need assistance please call Intersan’s Customer Service at (800) 999-3101.

  • Where can I find a trouble shooting guide for my unit?
    You can download trouble shooting guides from our website. Go to Technical Data and then to the appropriate unit. If you need assistance please call Intersan’s Customer Service at (800) 999-3101.

  • Where can I find a rough-in or tech sheet for my unit?
    You can download rough-ins and tech sheets from our website. Go to Technical Data and then to the appropriate unit. If you need assistance please call Intersan’s Customer Service at (800) 999-3101.

  • Can I change the liquid soap dispenser to a powdered soap dispenser?
    Yes. You don’t even have to order a complete new soap dispenser. You only need to take out the liquid soap valves and replace them by powderd soap mechanisms (partnumber = SPM82PD).

  • Can I change the powdered soap dispenser to a liquid soap dispenser?
    Yes. You will only need to add a plastic soap tank liner (partnumber = P2852) to your existing soap dispenser and replace the powdered soap mechanisms by liquid soap valves (partnumber = SPVL).

  • Can I change the powdered or liquid soap dispenser to a soap tray?
    Yes. You will have to change your soap dispenser by a soap tray (partnumber = 81ST).

  • Can I change my soap tray to a powdered or liquid soap dispenser?
    Yes. You will have to change your soap tray by a soap dispenser

SANISPRAY INDIVIDUAL SENSOR OPERATED UNIT (ISO)
  • I need to replace a part on my washfountain, what´s the correct partnumber?
    You can download partslists from our website. Go to Technical Data and then to the appropriate unit. If you need assistance please call Intersan’s Customer Service at (800) 999-3101.

  • Where can I find a trouble shooting guide for my unit?
    You can download trouble shooting guides from our website. Go to Technical Data and then to the appropriate unit. If you need assistance please call Intersan’s Customer Service at (800) 999-3101.

  • Where can I find a rough-in or tech sheet for my unit?
    You can download rough-ins and tech sheets from our website. Go to Technical Data and then to the appropriate unit. If you need assistance please call Intersan’s Customer Service at (800) 999-3101.

  • Which soap options are available for the ISO-unit?
    You can choose between the mini-soap and the maxi-soap option. Both soap options are hands-free
    - Mini Soap: You get one shot of soap before you get the water.
    - Maxi Soap: You can take as much soap as you want.

  • How do I order soap for my unit?
    Intersan makes 3 types of soaps for your unit: Hand lotion, Heavy Duty Soap and Antiseptic Soap. These three soaps all come in 1 liter (33.8 oz) bags. The bags are patented by Intersan and are designed in such a way that they don’t leak when you insert the soap needle. To order soap you should contact your local representative. Go to Customer Support and then Find a Representative to locate your closest representative. If you need assistance please call Intersan’s Customer Service at (800) 999-3101.

  • Can I use other soap than Intersan-Soap on my unit?
    Intersan doesn’t recommend to use other soap. Although some coconut-based soaps work fine with our units, Intersan will void any warranty when other than Intersan-soap is used.

  • I want to replace an existing washfountain by an Intersan ISO but I don’t have a GFCI closeby.
    No problem, Intersan’s ISO-unit is standard battery operated. Each unit comes with one or two lithium battery packs with a battery life of 3 to 5 years (at 4000 uses per month).

  • s there a way to hardwire my Intersan ISO-unit?
    Yes. The CSO-unit is available with an integrated transformer. Make sure to have a GFCI closeby.

SANISPRAY INDIVIDUAL FOOT UNIT (IF)
  • I need to replace a part on my washfountain, what´s the correct partnumber?
    You can download partslists from our website. Go to Technical Data and then to the appropriate unit. If you need assistance please call Intersan’s Customer Service at (800) 999-3101.

  • Where can I find a trouble shooting guide for my unit?
    You can download trouble shooting guides from our website. Go to Technical Data and then to the appropriate unit. If you need assistance please call Intersan’s Customer Service at (800) 999-3101.

  • Where can I find a rough-in or tech sheet for my unit?
    You can download rough-ins and tech sheets from our website. Go to Technical Data and then to the appropriate unit. If you need assistance please call Intersan’s Customer Service at (800) 999-3101.

  • Can I change the liquid soap dispenser to a powdered soap dispenser?
    Yes. You don’t even have to order a complete new soap dispenser. You only need to take out the liquid soap valves and replace them by powderd soap mechanisms (partnumber = SPM82PD).

  • Can I change the powdered soap dispenser to a liquid soap dispenser?
    Yes. You will only need to add a plastic soap tank liner (partnumber = P2852) to your existing soap dispenser and replace the powdered soap mechanisms by liquid soap valves (partnumber = SPVL).

SANISPRAY INDIVIDUAL HAND UNIT (IH)
  • I need to replace a part on my washfountain, what´s the correct partnumber?
    You can download partslists from our website. Go to Technical Data and then to the appropriate unit. If you need assistance please call Intersan’s Customer Service at (800) 999-3101.

  • Where can I find a trouble shooting guide for my unit?
    You can download trouble shooting guides from our website. Go to Technical Data and then to the appropriate unit. If you need assistance please call Intersan’s Customer Service at (800) 999-3101.

  • Where can I find a rough-in or tech sheet for my unit?
    You can download rough-ins and tech sheets from our website. Go to Technical Data and then to the appropriate unit. If you need assistance please call Intersan’s Customer Service at (800) 999-3101.

  • Can I change the liquid soap dispenser to a powdered soap dispenser?
    Yes. You don’t even have to order a complete new soap dispenser. You only need to take out the liquid soap valves and replace them by powderd soap mechanisms (partnumber = SPM82PD).

  • Can I change the powdered soap dispenser to a liquid soap dispenser?
    Yes. You will only need to add a plastic soap tank liner (partnumber = P2852) to your existing soap dispenser and replace the powdered soap mechanisms by liquid soap valves (partnumber = SPVL).


STAINLESS STEEL LAVS – SANSET & MULTISET

  • Does Intersan make a white stainless steel lav?
    Yes, Intersan has a single user LS1300-lav which is available with a white epoxy powder coating.

  • Are the lavs for centerset, 4” center or 8” center faucets?
    • The Sanset (or LS1300) lav is not available for 8" center faucets. If you want the lav set up for a centerset or a 4" center faucet be sure to mention this on your PO and Intersan will make sure that you get the right lav.
    • The Multiset lav is available for centerset, 4" center or 8" center faucets. If you want the lav set up for a centerset , a 4" center or an 8" center faucet be sure to mention this on your PO and Intersan will make sure that you get the right lav. Check the tech sheet of the Multiset to make sure that the deckplate of your faucet fits on the Multiset.

WASHTROUGHS

  • Can I order the soap option with a washtrough?
    Yes, Intersan makes two types of soap dispensers for the washtrough.
    • ISI-TM-SO: is a sensor operated hands-free liquid soap dispenser.
    • ISI-TM-IH: is a pushbutton liquid soap dispenser.

FAUCETS – ISTRONIC & SANTRONIC

  • Does Intersan make a wall mounted electronic faucet?
    Yes, the santronic faucet can also come as wall mounted. Two models are available: a recessed model (TRWR-1) and a wall mounted model (TRWM-1). Both models are for cold or tempered water only.

  • How do I order soap for my Istronic-faucet with the soap-option?
    Intersan makes 3 types of soaps for your unit: Hand lotion, Heavy Duty Soap and Antiseptic Soap. These three soaps all come in 1 liter (33.8 oz) bags. The bags are patented by Intersan and are designed in such a way that they don’t leak when you insert the soap needle. To order soap you should contact your local representative. Go to Customer Support and then Find a Representative to locate your closest representative. If you need assistance please call Intersan’s Customer Service at (800) 999-3101.

  • Can I use other soap than Intersan-Soap with my Istronic-faucet?
    Intersan doesn’t recommend to use other soap. Although some coconut-based soaps work fine with our units, Intersan will void any warranty when other than Intersan-soap is used.

JOBS

  • Does Intersan currently have any open jobs?
    Yes we currently have an open position for a General Manager

    General Manager needed for commercial plumbing fixtures (such as toilets, washbasins & showers) distributing company.
    Read and interpret technical drawings and blue prints relating to product.
    Req. Bachelors or foreign equivalent in Engineering Management and 4 yrs experience in Management and Supervisory sales.
    Hrs. 8 am to 4.15pm.
    Submit resume to Intersan Mfg. Co. Attn. HR Manager, 1748 West Fillmore Street - Phoenix, AZ 85007.
    Job location in Phoenix, AZ. Proof of authorization to work in the US required if hired.

All information including dimensions are subject to manufacturer's change without notice. INTERSAN assumes no responsibility for use of superseded or voided information.

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